Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Are Hourglass Cosmetics products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Which products are considered vegan?
Hourglass is committed to becoming a fully vegan brand. Currently, a vast majority of our collection is vegan; you can find the 'Vegan' label on specific product pages or shop our dedicated Vegan category.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer free returns on all orders within 30 days of purchase. Products must be in gently used or new condition to be eligible for a full refund to your original payment method.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I find my perfect foundation shade?
We offer a digital Shade Finder tool on our website, and our beauty experts are available via Live Chat to provide personalized recommendations based on your skin tone and undertones.